RETURNS

  1. In any case you did not like the product(s) or it did not meet your requirement or expectation we will be glad to take it back. However, the customer needs to call us or Email us and notify within forty-eight (48) hours of delivery date.
  • Please contact us within forty-eight (48) hours of delivery date, if you have received a damaged or a defective product(s). The replacement is subject to availability of the product(s) in Our stock.
  • Exchanges can only be processed in case of a size mismatch. The replacement is subject to availability of the product(s) in our stock.
  • Youare required to re-pack the product(s) and courier it to return address mentioned below at their own expense by paying for the courier/shipping cost.Please read carefully the section “Conditions” mentioned below.

REFUND

  • Ifyou were provided with free shipping, we will only refund 90% of the product cost.
  • If you were not provided with free shipping, we will deduct the courier/shipping cost and refund the remaining amount.
  • The amount will be refunded using the same payment method that you used when ordering the Products.
  • Refunds will be processed within fourteen (14) days of receipt and inspection of the product(s), Please read carefully the “Conditions” mentioned below.

CONDITIONS

  • The return process of the product(s) will be restricted depending on the nature and category of the product(s).
  1. Customers can return, exchange or claim a refund within fourteen (14) days of delivery date.
  1. Product(s) will only be accepted if UNUSED.
  1. Product(s) should be returned in their original packaging along with the original price tags, labels and invoices.
  1. There are some products that we cannot take back if the company seal while un-packaging has been opened. This is for hygiene reasons.
  1. Ashven reserves the right to reject any return request if the product package is opened or labels have been taken off or the product looks used.
  1. It is advised that the return packets should be adequately packaged so that there is no further damage of goods in transit. Ashven will not be liable for any damage that happens in transit.

CANCELLATIONS

  1. If you choose to cancel the order before the product is shipped, you will be entitled to a full refund. In case the product is shipped then the policy as mentioned above will be applicable.Please contact us at [email protected].

RE-PACKAGING THE PRODUCT(S)

  1. Ensure all the tags, warranty cards, packaging material etc. are intact.
  1. Pack the product(s) in a way to ensure that the reverse transit will not damage the product(s).
  1. Please complete the returns form correctly with the following details: the order number, product details, any concerns or queries, etc. By doing so, we will be able to process the returns faster.
  • Include the form with the product you wish to return or exchange.
  • Clearly print the returns address, that is – 37 Northfield Road, Hounslow, Middlesex, TW5 9JQ.and choose a reliable courier / shipping service to send the package back to Us.
  • It is your responsibility to track and ensure that the package reaches our warehouse. Refund can only happen once the package is received back to Us.

CONTACT US

  • If you have any further questions regarding our Returns Policy, please email us on[email protected].Our response time isone to two (1-2) working days. 

Last updated May 2021.